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Welcome

Terms and Conditions

 

TERMS AND CONDITIONS (TERMS OF SERVICE)

Last Updated: January 20, 2026

Effective Date: January 20, 2026

These Terms and Conditions ("Terms," "Terms of Service," or "Agreement") constitute a legally

binding agreement between you ("you," "your," "User," or "Customer") and M Squared Prime,

LLC, a Texas limited liability company ("MÇ Prime," "Company," "we," "us," or "our"),

governing your access to and use of MiiPrime.com, M2Prime.com, MÇPrime.com, and all

associated websites, mobile applications, desktop applications, software, APIs, tools, content,

products, and services (collectively, the "Site" or "Services").

BY ACCESSING OR USING THE SERVICES, CREATING AN ACCOUNT, OR

CLICKING "I ACCEPT" OR "I AGREE," YOU ACKNOWLEDGE THAT YOU HAVE

READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO

NOT AGREE TO THESE TERMS, YOU MUST IMMEDIATELY DISCONTINUE USE

OF THE SERVICES.

1. ACCEPTANCE OF TERMS

1.1 Binding Agreement

By accessing or using the Services, you enter into a binding legal contract with MÇ Prime and

agree to comply with these Terms, our [Privacy Policy], [Legal Disclaimer], and all other

policies, guidelines, or rules posted on the Site (collectively, "Policies").

1.2 Amendments

We reserve the right to modify, amend, or update these Terms at any time in our sole discretion.

Material changes will be effective upon posting on the Site with an updated "Last Updated" date

or, where required by law, upon your affirmative consent. Your continued use of the Services

after changes become effective constitutes acceptance of the revised Terms.

1.3 Additional Terms

Certain features, products, or services may be subject to additional terms, conditions, guidelines,

or rules ("Additional Terms"). In the event of a conflict between these Terms and Additional

Terms, the Additional Terms shall control with respect to that specific feature, product, or

service.

2. ELIGIBILITY AND ACCOUNT REGISTRATION

2.1 Age Requirements

You must be at least:

• 18 years of age in the United States and most jurisdictions, OR

• The age of majority in your jurisdiction (if higher than 18)

to use the Services. If you are under the required age, you may only use the Services under the

supervision of a parent or legal guardian who agrees to be bound by these Terms.

2.2 Legal Capacity

By using the Services, you represent and warrant that:

• You have the legal capacity and authority to enter into this Agreement

• You are not prohibited by law from accessing or using the Services

• You will comply with all applicable local, state, national, and international laws and

regulations

2.3 Account Creation

To access certain features, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration

• Maintain and promptly update your account information

• Keep your password and account credentials confidential

• Immediately notify us of any unauthorized use or security breach at info@miiprime.com

• Accept responsibility for all activities that occur under your account

2.4 Account Security

You are solely responsible for maintaining the security of your account. MÇ Prime is not liable

for any loss or damage arising from your failure to protect your account credentials.

2.5 Account Termination by User

You may terminate your account at any time by contacting us at info@miiprime.com or using

the account deletion feature (if available). Termination does not relieve you of obligations

incurred prior to termination.

2.6 Account Suspension or Termination by MÇ Prime

We reserve the right to suspend, restrict, or terminate your account or access to the Services at

any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms or any applicable law

• Fraudulent, abusive, or illegal activity

• Non-payment of fees

• Extended inactivity

• Protecting the rights, property, or safety of MÇ Prime, other users, or the public

3. SCOPE OF SERVICES

3.1 Description

MÇ Prime provides [describe services: digital tools, educational resources, software platforms,

consulting services, e-commerce marketplace, etc.] as further described on the Site.

3.2 Modifications to Services

We reserve the right to:

• Modify, suspend, or discontinue any aspect of the Services at any time

• Change features, functionality, or content

• Introduce new products or services

• Remove or restrict access to certain features or content

Such changes may be made with or without notice. We are not liable for any modification,

suspension, or discontinuation of the Services.

3.3 Third-Party Services

The Services may integrate with or link to third-party platforms, applications, or services (e.g.,

payment processors, analytics providers, social media platforms). Your use of third-party

services is subject to their own terms and policies, which you should review. We are not

responsible for third-party services.

4. USER CONDUCT AND PROHIBITED USES

4.1 Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You

agree not to:

A. Legal and Regulatory Violations

• Violate any local, state, national, or international law, regulation, or ordinance

• Engage in any activity that infringes or violates the intellectual property rights, privacy

rights, publicity rights, or other legal rights of others

• Transmit or facilitate the transmission of unlawful, harmful, threatening, abusive,

harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially or

ethnically offensive, or otherwise objectionable content

B. Fraud and Misrepresentation

• Impersonate any person or entity, or falsely state or misrepresent your affiliation with any

person or entity

• Forge headers, manipulate identifiers, or otherwise disguise the origin of any content

• Engage in fraudulent transactions, payment disputes, chargebacks without legitimate

cause, or money laundering

• Use stolen or unauthorized payment methods

• Create or use fake, duplicate, or multiple accounts to abuse Services or evade restrictions

C. Security and Technical Violations

• Attempt to gain unauthorized access to any portion of the Services, systems, networks,

servers, or databases

• Probe, scan, or test the vulnerability of the Services or any network or system

• Breach, circumvent, or attempt to bypass security measures, authentication mechanisms,

or access controls

• Introduce, upload, or transmit viruses, malware, ransomware, Trojan horses, worms,

spyware, or any other malicious code

• Engage in denial-of-service attacks, distributed denial-of-service attacks, or similar

disruptive activities

• Use any automated means (bots, scrapers, spiders, crawlers, robots) to access the Services

without express written permission

• Reverse engineer, decompile, disassemble, or attempt to derive source code from the

Services

D. Interference and Disruption

• Interfere with, disrupt, or impose an unreasonable burden on the Services, servers, or

networks

• Use the Services in any manner that could damage, disable, overburden, or impair the

Services or interfere with any other user's ability to use the Services

• Send spam, unsolicited communications, chain letters, pyramid schemes, or other forms

of mass messaging

• Harvest, collect, or store personal information about other users without consent

E. Misuse of Content and Features

• Copy, reproduce, distribute, publicly display, modify, create derivative works from, sell,

or exploit any content or features of the Services except as expressly permitted

• Use the Services to develop, train, or improve competing products or services

• Remove, alter, or obscure any copyright, trademark, or other proprietary notices

• Frame, mirror, or create a browser or border around the Services without authorization

F. Commercial Misuse

• Use the Services for any unauthorized commercial purpose without a written commercial

license

• Resell, redistribute, sublicense, or otherwise make the Services available to third parties

without permission

• Use the Services to advertise or promote products or services not affiliated with MÇ Prime

without authorization

4.2 Enforcement

Violation of these Terms may result in:

• Immediate suspension or termination of your account or access

• Removal of content or features

• Legal action, including seeking injunctive relief or monetary damages

• Reporting to law enforcement or regulatory authorities

5. INTELLECTUAL PROPERTY RIGHTS

5.1 Ownership

All content, features, functionality, software, code, designs, graphics, logos, trademarks, service

marks, trade names, text, images, photographs, videos, audio, data compilations, and other

materials on the Services (collectively, "Proprietary Content") are owned by MÇ Prime, its

licensors, or other content providers and are protected by United States and international

copyright, trademark, patent, trade secret, and other intellectual property laws.

5.2 Limited License

Subject to your compliance with these Terms, MÇ Prime grants you a limited, non-exclusive,

non-transferable, non-sublicensable, revocable license to:

• Access and use the Services for personal, non-commercial purposes

• Download, print, or save content solely for your own personal use (where explicitly

permitted)

This license does not include any right to:

• Modify, copy, distribute, transmit, display, reproduce, publish, license, or create

derivative works from Proprietary Content

• Use Proprietary Content for commercial purposes without a separate written agreement

• Decompile, reverse engineer, or disassemble software or attempt to extract source code

5.3 Trademarks

"MÇ Prime," "M2Prime," "MiiPrime," and associated logos, graphics, and service marks are

trademarks or registered trademarks of M Squared Prime, LLC. All other trademarks, service

marks, and logos appearing on the Services are the property of their respective owners. No

trademark license or right is granted by implication, estoppel, or otherwise.

5.4 User-Generated Content

If you submit, post, upload, or otherwise provide content to the Services (including text, images,

videos, comments, reviews, feedback, or suggestions) ("User Content"), you grant MÇ Prime a

worldwide, perpetual, irrevocable, non-exclusive, royalty-free, fully paid-up, sublicensable, and

transferable license to:

• Use, reproduce, modify, adapt, publish, translate, distribute, publicly display, publicly

perform, and create derivative works from your User Content

• Incorporate User Content into other works in any format or medium now known or later

developed

• Use your name, likeness, voice, or persona in connection with User Content (where you

have provided identifying information)

You represent and warrant that:

• You own or have the necessary rights, licenses, and permissions to grant the above

license

• Your User Content does not infringe any third-party intellectual property, privacy,

publicity, or other rights

• Your User Content complies with these Terms and applicable laws

We reserve the right to remove, edit, or disable User Content at any time without notice for any

reason, including violation of these Terms.

5.5 Feedback

If you provide feedback, suggestions, ideas, or recommendations regarding the Services

("Feedback"), you grant MÇ Prime an unrestricted, perpetual, irrevocable, worldwide, royaltyfree

right to use, modify, and commercialize such Feedback without compensation or attribution

to you.

5.6 Digital Millennium Copyright Act (DMCA) Notice

We respect intellectual property rights and respond to valid DMCA takedown notices. If you

believe your copyrighted work has been infringed, submit a notice to our designated Copyright

Agent at:

M Squared Prime, LLC

Attn: DMCA Copyright Agent

Email: Legal@miiprime.com

Your notice must include:

• Identification of the copyrighted work claimed to be infringed

• Identification of the infringing material and its location on the Services (URL)

• Your contact information (name, address, phone number, email)

• A statement that you have a good faith belief that the use is not authorized

• A statement, under penalty of perjury, that the information is accurate and you are

authorized to act on behalf of the copyright owner

• Your physical or electronic signature

We may terminate accounts of repeat infringers in appropriate circumstances.

6. PAYMENT TERMS AND BILLING

6.1 Fees and Pricing

Certain features, products, or services may require payment of fees. All fees are stated in U.S.

dollars (USD) unless otherwise specified and are exclusive of applicable taxes, duties, or other

governmental charges.

Pricing:

• Prices are subject to change at any time without notice

• We reserve the right to modify, discontinue, or introduce new pricing plans

• Price changes do not affect existing subscriptions until the next renewal period unless

otherwise required by law

6.2 Payment Methods

We accept payment via:

• Credit cards (Visa, Mastercard, American Express, Discover)

• Debit cards

• PayPal, Stripe, or other payment processors

• Bank transfers (ACH, wire transfers) for qualifying accounts

• Cryptocurrency (if available)

By providing payment information, you represent and warrant that:

• You are authorized to use the payment method

• The payment information is accurate and current

• You will promptly update payment information if it changes

6.3 Recurring Charges and Subscriptions

Subscription-based services automatically renew at the end of each billing period (monthly,

annually, or as specified) unless canceled before the renewal date. You authorize MÇ Prime or its

payment processor to charge your payment method automatically for each renewal period.

Auto-Renewal Notice:

• You will be charged on the renewal date unless you cancel your subscription before that

date

• Subscription fees are non-refundable except as expressly stated in our Refund Policy

• You may cancel auto-renewal at any time through your account settings or by contacting

info@miiprime.com

6.4 Taxes

You are responsible for all sales, use, value-added, goods and services, and other taxes or duties

imposed by governmental authorities ("Taxes") based on your location or purchase. If we are

required to collect or pay Taxes, they will be added to your invoice.

6.5 Late Payments and Delinquency

If payment is not received by the due date:

• We may suspend or restrict access to the Services until payment is received

• We reserve the right to charge late fees (up to 1.5% per month or the maximum rate

permitted by law, whichever is less)

• We may engage collection agencies or pursue legal remedies to recover unpaid amounts

• You are responsible for all costs of collection, including reasonable attorneys' fees

6.6 Payment Disputes and Chargebacks

If you dispute a charge or initiate a chargeback:

• Contact us first at info@miiprime.com to resolve the issue

• Unjustified chargebacks may result in immediate account suspension or termination

• You are responsible for any chargeback fees, administrative costs, or penalties incurred

7. REFUND POLICY

Our Refund Policy is incorporated into these Terms by reference. Please review our full [Refund

Policy] for details on eligibility, procedures, and exceptions.

Summary:

• Digital Products/Services: Generally non-refundable once accessed or downloaded

(subject to applicable law)

• Subscriptions: Prorated refunds may be available upon cancellation in certain

circumstances

• Physical Products: Returns accepted within [X] days of delivery in original condition

• See Refund Policy for complete details

8. DISCLAIMERS AND WARRANTIES

8.1 "AS IS" and "AS AVAILABLE" Basis

THE SERVICES ARE PROVIDED STRICTLY ON AN "AS IS," "AS AVAILABLE," AND

"WITH ALL FAULTS" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY

APPLICABLE LAW, MÇ PRIME EXPRESSLY DISCLAIMS ALL WARRANTIES,

REPRESENTATIONS, AND CONDITIONS OF ANY KIND, WHETHER EXPRESS,

IMPLIED, STATUTORY, OR OTHERWISE.

8.2 Specific Disclaimers

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, MÇ PRIME DISCLAIMS:

• MERCHANTABILITY: Fitness for ordinary purposes

• FITNESS FOR A PARTICULAR PURPOSE: Suitability for your specific needs or

uses

• TITLE AND NON-INFRINGEMENT: Ownership free from third-party claims

• ACCURACY, COMPLETENESS, OR RELIABILITY: Correctness, currency, or

dependability of information

• UNINTERRUPTED OR ERROR-FREE OPERATION: Continuous availability or

absence of defects

• SECURITY: Freedom from viruses, malware, unauthorized access, or data breaches

• RESULTS OR OUTCOMES: Achievement of any particular results from using the

Services

8.3 Third-Party Content

We do not endorse, warrant, or assume responsibility for any third-party content, products,

services, advertisements, or links accessible through the Services.

8.4 User Responsibility

You are solely responsible for:

• Evaluating the accuracy, completeness, and usefulness of all content and information

• Implementing adequate security measures to protect your data and devices

• Determining the suitability of the Services for your purposes

• Backing up your data and content

8.5 Professional Advice

THE SERVICES DO NOT PROVIDE PROFESSIONAL ADVICE (LEGAL, TAX,

FINANCIAL, MEDICAL, OR OTHERWISE). CONSULT A QUALIFIED PROFESSIONAL

FOR ADVICE SPECIFIC TO YOUR CIRCUMSTANCES.

9. LIMITATION OF LIABILITY

9.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT

SHALL MÇ PRIME, ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES,

CONTRACTORS, AGENTS, SUPPLIERS, LICENSORS, AFFILIATES, SUCCESSORS, OR

ASSIGNS (COLLECTIVELY, "MÇ PRIME PARTIES") BE LIABLE TO YOU OR ANY

THIRD PARTY FOR ANY:

• INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY,

PUNITIVE, OR ENHANCED DAMAGES

• LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, OR LOST

DATA

• BUSINESS INTERRUPTION, DOWNTIME, OR LOSS OF USE

• COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES

• EMOTIONAL DISTRESS, REPUTATIONAL HARM, OR PERSONAL INJURY

• ANY OTHER COMMERCIAL, ECONOMIC, OR INTANGIBLE LOSSES

WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT

LIABILITY, WARRANTY, STATUTE, OR ANY OTHER LEGAL THEORY, AND

WHETHER OR NOT MÇ PRIME PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY

OF SUCH DAMAGES.

9.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE

LIABILITY OF MÇ PRIME PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATED

TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE

GREATER OF:

(A) THE TOTAL AMOUNT YOU PAID TO MÇ PRIME IN THE TWELVE (12) MONTHS

PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR

(B) ONE HUNDRED DOLLARS ($100.00 USD).

9.3 Basis of the Bargain

You acknowledge and agree that the limitations of liability set forth in this Section 9 are

fundamental elements of the bargain between you and MÇ Prime, and that MÇ Prime would not

provide the Services without these limitations.

9.4 Jurisdictional Variations

Some jurisdictions do not allow the exclusion or limitation of incidental, consequential, or

certain other types of damages. In such jurisdictions, our liability shall be limited to the

maximum extent permitted by law.

10. INDEMNIFICATION

10.1 Your Indemnity Obligation

You agree to indemnify, defend, and hold harmless MÇ Prime Parties from and against any and

all claims, liabilities, damages, losses, costs, expenses, fees (including reasonable attorneys' fees,

expert fees, and court costs), judgments, fines, and penalties arising out of or related to:

• Your use or misuse of the Services

• Your violation of these Terms or any applicable law, regulation, or ordinance

• Your infringement or violation of any intellectual property, privacy, publicity, or other

rights of any third party

• Any User Content you submit, post, or transmit through the Services

• Your fraud, negligence, willful misconduct, or illegal activity

• Any claim that your User Content caused harm to a third party

10.2 Defense and Settlement

MÇ Prime reserves the right to assume the exclusive defense and control of any matter subject to

indemnification by you, in which case you agree to cooperate fully with our defense of such

claims. You may not settle any claim without our prior written consent.

10.3 Notice

You agree to promptly notify MÇ Prime of any claim for which you may be obligated to

indemnify us.

11. DISPUTE RESOLUTION

11.1 Governing Law

These Terms, your use of the Services, and any disputes arising hereunder or related hereto

(whether in contract, tort, statute, or otherwise) shall be governed by and construed in

accordance with the laws of the State of Texas, United States of America, without regard to its

conflict of laws principles.

11.2 Jurisdiction and Venue

You irrevocably consent to the exclusive jurisdiction and venue of the state and federal courts

located in Travis County, Texas for any action, suit, or proceeding arising out of or related to

these Terms or your use of the Services. You waive any objection to such venue based on

inconvenient forum or any other basis.

11.3 Informal Dispute Resolution

Before initiating formal dispute resolution proceedings, you agree to contact MÇ Prime at

info@miiprime.com to attempt to resolve the dispute informally. Provide a written description of

the dispute, your contact information, and the relief sought. We will respond within thirty (30)

days and make good faith efforts to resolve the matter.

11.4 Binding Arbitration

If the dispute is not resolved informally within thirty (30) days, either party may initiate binding

arbitration. By agreeing to these Terms, you waive your right to a trial by jury and your right

to participate in a class action lawsuit or class-wide arbitration.

Arbitration Agreement:

• Any dispute, claim, or controversy arising out of or relating to these Terms or your use of

the Services shall be resolved by binding arbitration administered by the American

Arbitration Association (AAA) under its Commercial Arbitration Rules.

• The arbitration shall be conducted by a single neutral arbitrator.

• The arbitration shall take place in Austin, Texas, or remotely via videoconference as

mutually agreed.

• The arbitrator shall apply the substantive law of the State of Texas.

• The arbitrator's decision shall be final and binding, and judgment on the award may be

entered in any court of competent jurisdiction.

• Each party shall bear its own costs and attorneys' fees unless the arbitrator awards

otherwise.

• Discovery shall be limited as determined by the arbitrator to ensure efficient resolution.

Exceptions:

• Either party may seek injunctive or equitable relief in court to protect intellectual

property rights, confidential information, or to prevent irreparable harm.

• Small claims court actions may be filed if they fall within the court's jurisdiction and

remain in small claims court.

11.5 Class Action Waiver

YOU AND MÇ PRIME AGREE THAT ANY PROCEEDINGS TO RESOLVE DISPUTES

WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS,

CONSOLIDATED, OR REPRESENTATIVE ACTION. You may not bring claims as a

plaintiff or class member in any purported class, representative, or collective proceeding. The

arbitrator may not consolidate claims of multiple persons or preside over any form of class,

representative, or collective proceeding.

11.6 Waiver of Jury Trial

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND MÇ PRIME WAIVE

ANY RIGHT TO A JURY TRIAL IN ANY PROCEEDING ARISING OUT OF OR

RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES.

11.7 Opt-Out of Arbitration

You may opt out of the arbitration agreement within thirty (30) days of first accepting these

Terms by sending written notice to info@miiprime.com with "Arbitration Opt-Out" in the

subject line and including your name, address, and account email. If you opt out, all other

provisions of these Terms remain in effect, but disputes will be resolved in court rather than

arbitration.

11.8 Severability of Arbitration Provisions

If any portion of this Section 11 is found to be unenforceable, the remainder shall remain in full

force and effect, except that if the Class Action Waiver is found unenforceable, this entire

arbitration agreement shall be void, and disputes shall be resolved in court.

12. TERMINATION

12.1 Term

These Terms remain in effect for as long as you access or use the Services.

12.2 Termination by You

You may terminate your account and cease using the Services at any time by:

• Using the account deletion feature (if available)

• Contacting us at info@miiprime.com

• Discontinuing all use of the Services

12.3 Termination by MÇ Prime

We may suspend, restrict, or terminate your account or access to the Services immediately, with

or without notice, for any reason or no reason, including but not limited to:

• Violation of these Terms or any applicable law

• Fraudulent, abusive, harmful, or illegal activity

• Non-payment of fees

• Extended inactivity

• Protecting the rights, property, or safety of MÇ Prime, other users, or the public

• At our sole discretion for any reason

12.4 Effect of Termination

Upon termination:

• Your right to access and use the Services immediately ceases

• We may delete your account, User Content, and data without liability

• You remain liable for all obligations incurred prior to termination, including unpaid fees

• Sections that by their nature should survive termination shall survive, including Sections

5 (Intellectual Property), 8 (Disclaimers), 9 (Limitation of Liability), 10

(Indemnification), 11 (Dispute Resolution), and any other provisions intended to survive

12.5 No Refunds Upon Termination

Termination or suspension of your account does not entitle you to a refund of any fees paid,

except as expressly provided in our Refund Policy or required by law.

13. PRIVACY AND DATA PROTECTION

Your privacy is important to us. Our collection, use, and disclosure of your personal information

is governed by our [Privacy Policy], which is incorporated into these Terms by reference. By

using the Services, you consent to the practices described in our Privacy Policy.

Key Points:

• We collect personal information as described in our Privacy Policy

• We use cookies and tracking technologies

• We may share information with service providers, affiliates, and as required by law

• You have rights under applicable privacy laws (GDPR, CCPA, etc.)

• Review our full Privacy Policy for details

14. ELECTRONIC COMMUNICATIONS

14.1 Consent to Electronic Communications

By using the Services, you consent to receive electronic communications from MÇ Prime,

including:

• Transactional messages (order confirmations, account notifications, password resets)

• Service-related announcements (outages, updates, policy changes)

• Marketing communications (promotional emails, newsletters) (if you opt in)

Electronic communications may be sent to the email address or phone number you provide.

14.2 Withdrawal of Consent

You may opt out of marketing emails by clicking "Unsubscribe" at the bottom of any email or by

contacting info@miiprime.com. You may opt out of SMS messages by replying "STOP."

Opt-outs do not apply to transactional or service-related communications, which are necessary

for the operation of your account.

14.3 Electronic Signatures and Records

You agree that:

• Electronic signatures, contracts, and records have the same legal effect as physical

documents

• You consent to conducting transactions electronically

• You can access and retain electronic records

15. MISCELLANEOUS PROVISIONS

15.1 Entire Agreement

These Terms, together with our Privacy Policy, Legal Disclaimer, Refund Policy, and any

Additional Terms, constitute the entire agreement between you and MÇ Prime concerning your

use of the Services and supersede all prior or contemporaneous agreements, communications,

and proposals, whether oral or written.

15.2 Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without

our prior written consent. MÇ Prime may freely assign, transfer, or delegate its rights and

obligations hereunder without restriction, including in connection with a merger, acquisition,

reorganization, or sale of assets. Any attempted assignment in violation of this section is void.

15.3 Severability

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be

invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

The invalid provision shall be reformed to the minimum extent necessary to make it enforceable

while preserving the original intent.

15.4 Waiver

Our failure or delay in exercising any right, power, or privilege under these Terms shall not

operate as a waiver thereof. No single or partial exercise of any right shall preclude any other or

further exercise of that right or any other right. No waiver shall be valid unless in writing and

signed by an authorized representative of MÇ Prime.

15.5 Relationship of Parties

Nothing in these Terms creates, or shall be deemed to create, a partnership, joint venture, agency,

employment, or franchise relationship between you and MÇ Prime. You have no authority to bind

MÇ Prime or incur obligations on its behalf.

15.6 Force Majeure

MÇ Prime shall not be liable for any delay or failure to perform due to causes beyond its

reasonable control, including but not limited to acts of God, natural disasters, war, terrorism,

riots, embargoes, acts of government authorities, fire, floods, accidents, pandemics, strikes, labor

disputes, or failures of the Internet, telecommunications, or hosting providers.

15.7 No Third-Party Beneficiaries

These Terms are for the sole benefit of you and MÇ Prime and do not create any third-party

beneficiary rights, except that MÇ Prime Parties (as defined in Section 9) are intended third-party

beneficiaries of the limitation of liability and indemnification provisions.

15.8 Notices

All notices, requests, or other communications required or permitted under these Terms shall be

in writing and sent to:

M Squared Prime, LLC

Attn: Legal Department

Email: legal@miiprime.com

Notices to you may be sent to the email address or physical address associated with your

account. You agree that electronic notices satisfy any legal requirement that communications be

in writing.

15.9 Export Controls

The Services may be subject to U.S. export control laws and regulations. You agree to comply

with all applicable export and import control laws, including the Export Administration

Regulations (EAR) and sanctions programs administered by the Office of Foreign Assets Control

(OFAC). You represent that you are not located in, organized under the laws of, or ordinarily

resident in any country or region subject to comprehensive U.S. sanctions.

15.10 Government Users

If you are a U.S. federal, state, or local government entity, the Services are "Commercial Items"

as defined in FAR 2.101, consisting of "Commercial Computer Software" and "Commercial

Computer Software Documentation" as used in FAR 12.212 and DFARS 227.7202. Use,

reproduction, and disclosure are subject to the terms of these Terms.

15.11 Language

These Terms are drafted in English. If these Terms are translated into any other language, the

English version shall control in the event of any conflict or discrepancy.

15.12 Section Headings

Section headings in these Terms are for convenience only and shall not govern the meaning or

interpretation of any provision.

15.13 Survival

Provisions that by their nature should survive termination of these Terms shall survive, including

but not limited to Sections 5, 8, 9, 10, 11, 12.4, 13, and 15.

16. CALIFORNIA CONSUMER RIGHTS

If you are a California resident, you may have the following rights under California Civil Code

Section 1789.3:

• The Services are provided by M Squared Prime, LLC, [Insert Address]

• To file a complaint regarding the Services or to receive further information, contact us at

info@miiprime.com or write to the address above

• You may also contact the Complaint Assistance Unit of the Division of Consumer

Services of the California Department of Consumer Affairs in writing at 1625 North

Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210 or

(916) 445-1254

17. CONTACT INFORMATION

If you have any questions, concerns, or comments regarding these Terms, please contact us at:

M Squared Prime, LLC

Attn: Legal Department

Email: legal@miiprime.com

Website: https://www.miiprime.com

18. ACKNOWLEDGMENT

BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE

TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY

THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST IMMEDIATELY

CEASE ALL USE OF THE SERVICES.

These Terms and Conditions were last updated on January 20, 2026 and are effective as of

January 20, 2026.

Return and Refund Policy

 

REFUND POLICY

Last Updated: January 20, 2026

Effective Date: January 20, 2026

This Refund Policy ("Policy") applies to all products and services purchased through

MiiPrime.com, M2Prime.com, MÇPrime.com, and associated platforms operated by M Squared

Prime, LLC ("MÇ Prime," "Company," "we," "us," or "our").

By making a purchase, you ("you," "your," "Customer," or "User") acknowledge that you have

read, understood, and agree to this Refund Policy. This Policy should be read in conjunction with

our [Terms of Service], [Privacy Policy], and [Legal Disclaimer].

1. GENERAL REFUND PRINCIPLES

1.1 Commitment to Customer Satisfaction

We strive to provide high-quality products and services. If you are not satisfied with your

purchase, this Policy outlines the circumstances under which refunds may be available.

1.2 Refund Eligibility

Refund eligibility depends on:

• The type of product or service purchased

• The timing of your refund request

• The condition of physical products (if applicable)

• Compliance with this Policy's terms

1.3 No Obligation to Refund

Except where required by law or as expressly stated in this Policy, all sales are final. We are

under no obligation to provide refunds, returns, exchanges, or credits beyond what is outlined

here.

2. DIGITAL PRODUCTS AND SERVICES

2.1 General Policy for Digital Products

Digital products and services (including but not limited to software, downloadable content, ebooks,

templates, online courses, webinars, digital tools, and access to online platforms) are

generally non-refundable once:

• Access has been granted

• Download has been initiated

• Content has been viewed, consumed, or used

• A license key or activation code has been provided

2.2 Exceptions for Digital Products

Refunds for digital products may be considered in the following circumstances:

A. Technical Issues

If you experience technical issues that prevent you from accessing or using the digital product,

and we are unable to resolve the issue within seven (7) business days of your report, you may be

eligible for a refund.

Requirements:

• You must report the issue to Info@miiprime.com within fourteen (14) days of purchase

• You must provide detailed information about the technical problem (error messages,

screenshots, device information, browser, operating system)

• You must cooperate with our technical support team to attempt resolution

Resolution Process:

1. Contact our support team with details of the issue

2. Work with our team to troubleshoot (may involve testing on different devices, browsers,

or network connections)

3. If the issue cannot be resolved within seven (7) business days, request a refund

4. Refund requests are reviewed on a case-by-case basis

B. Duplicate Purchase

If you accidentally purchase the same digital product twice, you may be eligible for a refund of

the duplicate purchase.

Requirements:

• You must contact us within seven (7) days of the duplicate purchase at

Info@miiprime.com

• Provide proof of duplicate transaction (order numbers, receipts, payment confirmations)

Resolution: We will refund the duplicate purchase after verification. Original purchase remains

non-refundable.

C. Product Significantly Not as Described

If the digital product you received is materially different from its description on our Site (e.g.,

missing core features, incompatible with stated requirements, fundamentally different content),

you may be eligible for a refund.

Requirements:

• Request must be made within fourteen (14) days of purchase

• You must provide specific examples of how the product differs from its description

• You must not have substantially consumed or used the product (e.g., completed more

than 25% of an online course)

Determination: We will review your claim and may request additional information. Our

decision is final.

2.3 Non-Refundable Digital Product Scenarios

Refunds will not be provided for:

• Change of mind, buyer's remorse, or lack of interest after purchase

• Failure to read the product description or system requirements before purchase

• Incompatibility with your specific device, software, or setup if requirements were clearly

stated

• Dissatisfaction with content quality, style, or subjective preferences (e.g., "I didn't like

the teaching method")

• Claiming you did not use, access, or download the product after access was granted

• Violation of our Terms of Service or misuse of the product

3. SUBSCRIPTION SERVICES

3.1 Subscription Billing

Subscription services (monthly, annual, or other recurring billing) automatically renew at the end

of each billing period unless canceled before the renewal date.

3.2 Cancellation

You may cancel your subscription at any time through:

• Your account settings on the Site

• Contacting Info@miiprime.com

• Following the cancellation instructions provided in your subscription confirmation email

Effective Date of Cancellation:

• Cancellation takes effect at the end of the current billing period

• You will retain access to the subscription services until the end of the paid period

• No partial refunds are provided for unused time in the current billing period

3.3 Refund Policy for Subscriptions

A. Initial Subscription Period

If you cancel within seven (7) days of your initial subscription purchase and have not

substantially used the service (e.g., consumed less than 10% of available features, content, or

resources), you may be eligible for a full refund of the subscription fee.

Requirements:

• Request must be submitted within seven (7) days of the initial purchase date

• You must not have substantially used or consumed the service

• Request must be sent to refunds@miiprime.com with your order number and account

email

B. Renewal Period

No refunds are provided for subscription renewal charges except in the following

circumstances:

1. Billing Error: If you were charged incorrectly due to a system error (e.g., charged twice,

charged after cancellation was processed), we will refund the erroneous charge after

verification.

2. Failure to Cancel Before Renewal: If you forgot to cancel before your renewal date,

refunds are not provided. It is your responsibility to cancel prior to renewal. We

recommend setting a calendar reminder.

3. Unauthorized Renewal: If your subscription renewed without your authorization due to

a technical error on our end, and you contact us within seven (7) days of the renewal

charge, we will refund the renewal fee and cancel the subscription.

C. Annual Subscriptions

Annual (yearly) subscriptions are non-refundable after the initial seven (7) day period, except:

• Billing errors (see Section 3.3.B.1)

• Unauthorized charges due to our technical error (see Section 3.3.B.3)

No prorated refunds are provided if you cancel mid-year.

3.4 Free Trials

If a subscription includes a free trial period:

• You may cancel anytime during the free trial without charge

• If you do not cancel before the trial ends, you will be charged the subscription fee and the

refund policy in Section 3.3 applies

• No refunds are provided if you forget to cancel before the trial period ends

4. PHYSICAL PRODUCTS

4.1 Return Window

Physical products may be returned within thirty (30) days of the delivery date for a refund,

exchange, or store credit, subject to the conditions below.

4.2 Conditions for Returns

A. Product Condition

To be eligible for a return, the product must be:

• Unused, unopened, and in original condition

• In original packaging with all tags, labels, and accessories

• Free from damage, wear, or alterations

• Not a personalized, customized, or made-to-order item (unless defective)

B. Non-Returnable Physical Products

The following items are not eligible for return or refund:

• Personalized, custom-made, or engraved products

• Products marked as "Final Sale" or "Non-Returnable"

• Opened consumables (food, supplements, health products, cosmetics)

• Intimate or sanitary goods (undergarments, personal care items)

• Hazardous materials or perishable goods

• Digital products bundled with physical products (digital portion is non-refundable)

4.3 Return Process

Step 1: Request Return Authorization

• Contact Info@miiprime.com within thirty (30) days of delivery

• Provide order number, reason for return, and photos of the product (if defective or

damaged)

• Await Return Merchandise Authorization (RMA) number and return instructions

Step 2: Ship the Product

• Package the product securely in original packaging

• Include RMA number on the package

• Ship to the return address provided (you are responsible for return shipping costs unless

the product is defective or we shipped the wrong item)

• Obtain tracking information and retain proof of shipment

Step 3: Refund Processing

• We inspect the returned product within five (5) business days of receipt

• If approved, refund is issued to your original payment method within seven (7) to ten

(10) business days

• If the return is rejected (product not in eligible condition), we will contact you to arrange

re-shipment at your expense or disposal

4.4 Return Shipping Costs

• Customer Responsibility: You pay return shipping costs for standard returns (change of

mind, incorrect size/color)

• Company Responsibility: We pay return shipping costs if:

o Product is defective, damaged, or malfunctioning

o We shipped the wrong item

o Product does not match its description

4.5 Refund Amount for Physical Products

• Full Refund: Original purchase price minus original shipping costs (unless we made an

error)

• Restocking Fee: A restocking fee of up to 15% may apply to certain returns at our

discretion

• Shipping Costs: Non-refundable unless the return is due to our error

4.6 Exchanges

If you wish to exchange a physical product for a different size, color, or model:

• Follow the return process in Section 4.3

• Indicate in your RMA request that you want an exchange

• Once the return is approved, we will ship the replacement item

• You are responsible for any price difference between the original and replacement items

5. SERVICES (CONSULTING, COACHING, CUSTOM

WORK)

5.1 Service Deliverables

Services such as consulting, coaching, custom development, content creation, or professional

services are non-refundable once work has commenced.

5.2 Cancellation Before Work Begins

If you cancel a service before any work has been performed:

• Full Refund: Provided if canceled within forty-eight (48) hours of purchase

• Partial Refund: A cancellation fee of 20% to 50% of the total service fee may apply if

canceled after 48 hours but before work begins, depending on the service

5.3 Cancellation After Work Begins

Once work has commenced (e.g., consulting session attended, deliverables provided, custom

work started):

• No refunds are provided

• You are responsible for payment of all services rendered up to the cancellation date

• Outstanding invoices for completed work must be paid even if the project is discontinued

5.4 Satisfaction Guarantee (If Applicable)

Some services may include a satisfaction guarantee. If explicitly stated at the time of purchase:

• You may request revisions or corrections to deliverables within a specified timeframe

• If we are unable to meet agreed-upon deliverables after good faith efforts, a partial or full

refund may be provided at our discretion

• Refund decisions are made on a case-by-case basis

5.5 No-Show or Late Cancellation Policy (For Scheduled Sessions)

For scheduled appointments (coaching calls, consulting sessions, meetings):

• Rescheduling: Allowed with at least twenty-four (24) hours advance notice

• No-Show: If you miss a scheduled session without prior notice, the session is forfeited

and no refund is provided

• Late Cancellation: Cancellations made less than twenty-four (24) hours before the

session may result in forfeiture of the session fee

6. BUNDLES, PACKAGES, AND PROMOTIONS

6.1 Bundled Products

If you purchase a bundle or package containing multiple products or services:

• The bundle is priced as a single unit, not as individual items

• No partial refunds are provided for individual items within a bundle

• To receive a refund, you must return or request cancellation of the entire bundle

• Individual refund policies (Sections 2-5) apply to the bundle as a whole, not to individual

components

6.2 Promotional Discounts and Offers

Products or services purchased with promotional discounts, coupon codes, or special offers are

subject to the same refund policies as full-price purchases.

Additional Conditions:

• If a refund is approved, the refund amount is based on the discounted price you paid,

not the original price

• Promotional codes or discounts are non-transferable and cannot be refunded separately

• Free bonus items included with a purchase are not eligible for individual refunds and

must be returned with the main product (if applicable)

7. REFUND PROCESSING

7.1 Refund Method

Refunds will be issued to your original payment method:

• Credit/Debit Card: Refund processed to the card used for purchase

• PayPal: Refund sent to your PayPal account

• Bank Transfer: Refund sent to the bank account used for payment

• Store Credit: May be offered as an alternative to monetary refund (at our discretion or

upon your request)

We cannot issue refunds via different payment methods (e.g., if you paid by card, we cannot

refund via check).

7.2 Refund Timeline

Once a refund is approved:

• Processing Time: We process refunds within five (5) to seven (7) business days

• Bank/Card Issuer Time: Your bank or card issuer may take an additional five (5) to ten

(10) business days to post the refund to your account

• Total Time: Allow up to fourteen (14) business days from approval for the refund to

appear in your account

7.3 Partial Refunds

In some cases, we may issue partial refunds:

• Products returned not in original condition, damaged, or with missing parts (at our

discretion)

• Prorated refunds for services partially delivered

• Refunds minus shipping, restocking, or processing fees

7.4 Refund Confirmation

You will receive an email confirmation once your refund has been processed. The confirmation

will include:

• Refund amount

• Refund method

• Expected timeline for funds to appear in your account

8. DEFECTIVE, DAMAGED, OR INCORRECT

PRODUCTS

8.1 Reporting Issues

If you receive a defective, damaged, or incorrect product:

• Contact us immediately at Info@miiprime.com within seven (7) days of delivery

• Provide your order number, description of the issue, and photos of the product (if

applicable)

8.2 Resolution Options

We will offer one of the following at no additional cost to you:

• Replacement: Ship a replacement product at no charge

• Repair: Provide instructions or parts to repair the product (if applicable)

• Full Refund: Issue a full refund including original shipping costs

8.3 Return Not Required (For Damaged Products)

In some cases, we may not require you to return defective or damaged products (e.g., if the

product is perishable, hazardous, or the return shipping cost exceeds the product value). We will

inform you if a return is required.

9. CHARGEBACKS AND PAYMENT DISPUTES

9.1 Contact Us First

If you have an issue with your purchase or believe you were charged in error:

• Contact us first at billing@miiprime.com before disputing the charge with your bank or

credit card company

• We are committed to resolving billing issues promptly and fairly

9.2 Chargeback Consequences

If you initiate a chargeback or payment dispute without contacting us first:

• We will investigate and respond to the chargeback with documentation (order records,

proof of delivery, Terms of Service acceptance)

• If the chargeback is found to be unjustified, you may be responsible for chargeback fees

and administrative costs

• Unjustified chargebacks may result in immediate account suspension or termination

• We reserve the right to pursue legal action to recover funds and fees

9.3 Legitimate Disputes

If you have a legitimate dispute (unauthorized transaction, billing error, failure to receive product

or service), we will work with you to resolve it and may voluntarily refund or credit your

account.

10. NON-REFUNDABLE FEES

The following fees are non-refundable under any circumstances:

• Shipping and handling fees (unless the return is due to our error)

• Payment processing fees (credit card processing fees, PayPal fees, etc.)

• Subscription renewal fees (except as outlined in Section 3.3)

• Late payment fees, interest charges, or collection costs

• Customization or personalization fees

• Administrative or service fees (setup fees, account activation fees)

11. GEOGRAPHIC AND LEGAL LIMITATIONS

11.1 International Customers

International customers are subject to the same refund policies as U.S. customers, with the

following additional considerations:

• Return Shipping: You are responsible for international return shipping costs and

customs/import duties

• Currency Conversion: Refunds are issued in the currency of the original transaction;

currency exchange rate fluctuations are your responsibility

• Import Duties/Taxes: Import duties, taxes, or customs fees paid at the time of delivery

are non-refundable and are the customer's responsibility to claim from local authorities

11.2 Consumer Protection Laws

If you are located in a jurisdiction with mandatory consumer protection laws (e.g., European

Union, United Kingdom, Australia, Canada), you may have additional rights beyond this Policy.

Nothing in this Policy is intended to limit or exclude your statutory rights under applicable

consumer protection laws.

Examples:

• EU/UK: Right to withdraw from distance contracts within fourteen (14) days (with

exceptions for digital content, personalized products, or sealed goods)

• Australia: Refunds, repairs, or replacements under the Australian Consumer Law for

major failures or defects

• Canada: Provincial consumer protection laws may provide additional rights

If local law provides greater protection, those laws shall apply.

12. EXCEPTIONS AND SPECIAL CIRCUMSTANCES

12.1 Force Majeure

Refunds may be delayed or unavailable in the event of circumstances beyond our reasonable

control, including but not limited to:

• Natural disasters, pandemics, or public health emergencies

• War, terrorism, or civil unrest

• Government actions, embargoes, or regulatory changes

• Failures of third-party payment processors, banks, or financial institutions

• Internet or telecommunications outages

12.2 Discontinued Products or Services

If we discontinue a product or service you have purchased:

• Digital Products/Subscriptions: You will receive advance notice (typically thirty (30)

days) and may be offered a prorated refund, alternative product, or store credit

• Physical Products: No refund is provided for discontinued products unless defective

12.3 Bankruptcy or Business Closure

In the unlikely event of bankruptcy, business closure, or insolvency:

• Refund requests will be processed in accordance with applicable bankruptcy laws

• We cannot guarantee refunds in such circumstances

13. REFUND REQUEST PROCESS

13.1 How to Request a Refund

To request a refund:

1. Email refunds@miiprime.com with the subject line "Refund Request"

2. Include the following information:

o Full name and email address associated with your account

o Order number or transaction ID

o Date of purchase

o Product or service purchased

o Reason for refund request

o Any supporting documentation (screenshots, photos, error messages, receipts)

13.2 Review Process

• We will acknowledge receipt of your refund request within two (2) business days

• We will review your request and respond with a decision within five (5) to seven (7)

business days

• If additional information is needed, we will contact you

13.3 Refund Decision

Refund decisions are made at our sole discretion based on:

• Compliance with this Refund Policy

• The nature of the product or service

• The timing of your request

• The reason for your request

• Your purchase and account history

Our decision is final. We are not obligated to provide refunds beyond what is stated in this

Policy.

14. ABUSE OF REFUND POLICY

14.1 Prohibited Conduct

Abuse of this Refund Policy includes, but is not limited to:

• Requesting refunds after fully consuming or using digital products or services

• Submitting false or misleading information in refund requests

• Repeatedly purchasing and refunding products ("serial refunding")

• Requesting refunds with the intent to defraud

• Initiating chargebacks after receiving refunds

14.2 Consequences

If we determine that you have abused this Policy:

• Your refund request will be denied

• Your account may be suspended or permanently terminated

• You may be banned from making future purchases

• We may pursue legal action to recover damages, fees, and costs

15. MODIFICATIONS TO THIS POLICY

15.1 Right to Modify

We reserve the right to modify, amend, or update this Refund Policy at any time in our sole

discretion.

15.2 Notice of Changes

Material changes will be indicated by updating the "Last Updated" date at the top of this Policy.

We may also provide notice via:

• Email to the address associated with your account

• Prominent notice on the Site homepage

• In-app notifications (for mobile applications)

15.3 Effective Date

Changes take effect immediately upon posting unless otherwise specified. Your continued use of

the Services or purchases after changes take effect constitute acceptance of the revised Policy.

15.4 Applicability

This Policy applies to purchases made on or after the Effective Date. Purchases made before the

Effective Date are governed by the Refund Policy in effect at the time of purchase.

16. CONTACT INFORMATION

If you have questions about this Refund Policy or need assistance with a refund request, please

contact us:

M Squared Prime, LLC

Attn: Customer Service / Refunds Department

Email: refunds@miiprime.com

Support Email: Info@miiprime.com

Website: https://www.miiprime.com

Phone: [Insert Phone Number]

Mail: [Insert Address]

17. ACKNOWLEDGMENT

BY MAKING A PURCHASE, YOU ACKNOWLEDGE THAT YOU HAVE READ,

UNDERSTOOD, AND AGREE TO THIS REFUND POLICY. IF YOU DO NOT AGREE,

DO NOT MAKE A PURCHASE.

This Refund Policy was last updated on January 20, 2026 and is effective as of January 20,

2026.

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