PRIVACY POLICY
Last Updated: January 17th, 2026
Effective Date: January 17th, 2026
“MÇ Prime,” “M2Prime,” “MiiPrime.com,” and “M2Prime.com” are trade names of M Squared
Prime, LLC, a [State] limited-liability company (“MÇ Prime,” “we,” “us,” “our”). This Policy
explains how we collect, use, disclose, and protect information about visitors, purchasers,
subscribers, trial users, and any other individual who interacts with our websites, mobile
or desktop applications, APIs, e-mail, SMS, or offline events (collectively, the “Services”).
Capitalized terms not defined here have the meaning given in our Terms of Service. By
accessing or using any part of the Services you acknowledge that you have read and
understood this Policy.
1. SCOPE
1.1 This Policy applies to all personal data (GDPR) / personal information (CCPA) /
personally identifiable information (U.S. state laws) that we Process (defined below)
regardless of the medium in which you provide it.
1.2 It does not apply to third-party sites that may be linked or embedded; please
review their policies separately.
2. DEFINITIONS
“Process” or “Processing” means any operation performed on data, whether
automated or not, such as collection, recording, organization, structuring, storage,
adaptation, retrieval, consultation, use, disclosure, dissemination, restriction,
erasure, or destruction.
“Sell” or “Selling” has the meaning given in Cal. Civ. Code ¨ 1798.140(t)(1) and
includes sharing for cross-context behavioral advertising.
“Service Provider,” “Contractor,” “Third Party,” and “Consumer” have the meanings
given in the CCPA/CPRA and applicable state statutes.
3. INFORMATION WE COLLECT
We may collect the following categories of information, some of which may be
considered sensitive under certain laws (e.g., precise geolocation, biometric data,
Social Security numbers, consumer account log-in / password):
A. Identifiers – real name, alias, postal address, unique personal identifier, online identifier,
IP address, e-mail address, account name, Social Security number, driver’s license or
passport number, or other similar identifiers.
B. Customer Records – paper or electronic records containing personal information such as
name, signature, address, telephone number, education, employment, employment history,
credit-card numbers, debit-card numbers, or any other financial information.
C. Protected Classification Characteristics – age, race, color, ancestry, national origin,
citizenship, religion or creed, marital status, medical condition, physical or mental
disability, sex (including gender, gender identity, gender expression, pregnancy or
childbirth and related medical conditions), sexual orientation, veteran or military status,
genetic information.
D. Commercial Information – products or services purchased, obtained, or considered, or
other purchasing or consuming histories or tendencies.
E. Biometric Information – physiological, biological, or behavioral characteristics used to
identify a specific person, including DNA, imagery of the iris, retina, fingerprint, face, hand,
or palm veins, voiceprints, keystroke patterns or rhythms, gait patterns or rhythms, and
sleep, health, or exercise data that contain identifying information.
F. Internet or Network Activity – browsing history, search history, information regarding a
consumer’s interaction with an Internet website, application, or advertisement.
G. Geolocation Data – precise (within 1,850 feet) or imprecise location information.
H. Sensory Data – audio, electronic, visual, thermal, olfactory, or similar information.
I. Employment / Education Information – professional or employment-related information
or non-public education information (as defined in the Family Educational Rights and
Privacy Act).
J. Inferences – profiles reflecting a person’s preferences, characteristics, psychological
trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes.
We collect this information directly from you, automatically through cookies and similar
technologies, from third-party sources (e.g., data brokers, social-media plug-ins,
advertising networks, analytics partners), and by combining data across devices and
browsers.
4. HOW WE USE INFORMATION
We Process personal information for one or more of the following business
purposes (“Purposes”):
a. Provide, operate, maintain, improve, and debug the Services.
b. Process or fulfill orders, returns, exchanges, and warranty claims.
c. Manage accounts, authentication, and security (including fraud detection).
d. Offer customer support and respond to inquiries.
e. Personalize content, recommendations, and advertising.
f. Conduct research, analytics, data-science, and machine-learning to develop new products
and features.
g. Communicate marketing, promotional, or transactional messages via e-mail, SMS, push,
or phone in accordance with your preferences and applicable law (CAN-SPAM, TCPA, GDPR,
ePrivacy).
h. Administer sweepstakes, contests, surveys, or loyalty programs.
i. Audit interactions and transactions to prevent fraud, abuse, and illegal activity.
j. Comply with legal, regulatory, tax, and law-enforcement requests.
k. Evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or
other sale or transfer of some or all of our assets, whether as a going concern or as part of
bankruptcy, liquidation, or similar proceeding.
5. LEGAL BASES FOR PROCESSING (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or
Switzerland, we rely on the following legal bases under Art. 6 GDPR:
i. Consent – you have given clear consent for Processing for a specific purpose (e.g.,
optional cookies, marketing e-mail).
ii. Contract – Processing is necessary for a contract you have with us or to take steps at
your request before entering into a contract.
iii. Legal Obligation – Processing is necessary for compliance with a legal obligation.
iv. Legitimate Interests – Processing is necessary for our legitimate interests (or those of a
third party) and your interests and fundamental rights do not override those interests.
We will not use sensitive personal data (Art. 9 GDPR) without obtaining explicit consent or
otherwise meeting a specific condition under Art. 9.
6. COOKIES & SIMILAR TECHNOLOGIES
6.1 Types of Cookies
Strictly Necessary – required for core functionality (e.g., load balancers,
authentication).
Performance/Analytics – collect anonymous statistics (e.g., Google Analytics).
Functional – remember preferences (e.g., language, region).
Advertising/Targeting – deliver ads relevant to you and measure ad campaigns.
6.2 How We Use Them
We use first-party and third-party cookies, pixels, SDKs, local storage, device fingerprinting,
and other tracking technologies to:
• Authenticate users, prevent fraud, and protect data.
• Remember your settings and preferences.
• Analyze traffic and performance.
• Deliver personalized advertising and content.
• Attribute commissions to affiliates.
6.3 Control Options
You can refuse or delete cookies through your browser settings. Additional opt-outs:
Network Advertising Initiative (NAI) – https://optout.networkadvertising.org/
Digital Advertising Alliance (DAA) – https://optout.aboutads.info/
Google Analytics – https://tools.google.com/dlpage/gaoptout
Industry opt-outs do not block all vendors; you may still receive some cookies. Where
required by law (e.g., EEA/UK/California), we will obtain opt-in consent for non-essential
cookies.
7. DISCLOSURE OF INFORMATION
We do not Sell personal information except as disclosed here and only where
permitted by applicable law. We may share each category of information listed in
Section 3 with the following categories of recipients for the business purposes
described in Section 4:
• Service Providers / Processors – cloud hosting (AWS, GCP), payment processors (Stripe,
PayPal), customer-support platforms, e-mail delivery (SendGrid), analytics (Google,
Mixpanel), advertising networks (Meta, Google Ads), fraud-prevention vendors, fulfillment
centers.
• Affiliates – other entities under common ownership that adhere to this Policy.
• Business Partners – joint-marketing partners or co-sponsors of promotions with separate
privacy policies.
• Advertising Partners – third parties that use cookies and similar technologies to deliver
ads on our behalf.
• Government / Law Enforcement – when required by subpoena, court order, or similar
legal process, or to protect our rights, users, or the public.
• Successors – in connection with a corporate transaction as described in Section 4(k).
We enter into Data Processing Addenda (DPAs) or California “contractor” agreements with
each Service Provider that restrict their use of personal information to the services they
perform for us and prohibit Selling or retaining it for their own purposes.
8. USER CONTROLS & OPT-OUTS
8.1 Marketing Communications
You may opt out of promotional e-mails by clicking “unsubscribe” at the bottom of
any message or by contacting us at info@miiprime.com. You may opt out of SMS by
replying STOP. Opt-outs do not apply to transactional messages (e.g., order
confirmations).
8.2 Targeted Advertising & Selling (CCPA/CPRA)
California residents may opt out of Selling or Sharing for cross-context behavioral
advertising by clicking “Do Not Sell or Share My Personal Information” on our homepage or
by sending a request to info@miiprime.com. We do not knowingly Sell data of consumers
under 16 without affirmative authorization.
8.3 Cookies & Tracking
See Section 6.3. EEA/UK users can withdraw consent at any time via the cookie banner or
browser settings.
8.4 Rights Under GDPR, UK GDPR, and Swiss DPA
You have the right to access, rectify, erase, restrict Processing, data portability, object to
Processing, and withdraw consent. Exercise these rights by e-mailing info@miiprime.com
or through our privacy portal. You also have the right to lodge a complaint with your local
supervisory authority.
8.5 Rights Under U.S. State Laws
Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and other state
residents may have rights to: confirm Processing, access, correct inaccuracies, delete,
obtain a portable copy, opt out of Selling, targeted advertising, or certain profiling. Submit
requests via info@miiprime.com or our webform. We will not discriminate for exercising
these rights.
8.6 Nevada Residents
Nevada law allows you to direct us not to Sell covered information. Contact
info@miiprime.com with “Nevada Opt-Out” in the subject line.
9. DATA RETENTION
We retain each category of personal information only as long as necessary to fulfill
the Purposes outlined in Section 4, including to comply with legal, accounting, or
reporting obligations, or to resolve disputes and enforce our agreements. When no
longer needed, we securely delete or anonymize it. Specific retention schedules are
available upon request.
10. SECURITY
We implement technical, administrative, and physical safeguards designed to
protect data consistent with NIST SP 800-53 and ISO 27001 controls, including TLS
1.3 encryption in transit, AES-256 encryption at rest, least-privilege access, multifactor
authentication, segmented networks, annual penetration testing, and
incident-response plans. Nevertheless, no Internet transmission is 100 % secure;
you transmit data at your own risk.
11. INTERNATIONAL TRANSFERS
If you access the Services from outside the United States, your data may be
transferred to, stored, and processed in the United States or other jurisdictions
whose privacy laws may differ from those of your home country. We rely on
appropriate safeguards such as Standard Contractual Clauses (SCCs), UK IDTA, or
your explicit consent for cross-border transfers. A copy of our SCCs is available upon
request.
12. CHILDREN’S PRIVACY
The Services are not directed to children under 13 (or 16 in the EEA). We do not
knowingly collect personal information from children. If you believe we have
inadvertently collected such data, contact us immediately at info@miiprime.com; we
will promptly delete it.
13. CHANGES TO THIS POLICY
We may update this Policy from time to time. Material changes will be posted on this
page with a new “Last Updated” date and, where required by law, we will obtain
your consent or provide prominent notice. Check this page periodically to stay
informed.
14. CONTACT US
If you have questions, comments, or complaints about this Policy or our privacy
practices, or to exercise any privacy rights, please contact:
M Squared Prime, LLC
Attn: Data Protection Officer / Legal Department
E-mail: info@miiprime.com
Postal Address: [INSERT PHYSICAL ADDRESS]
If you are an EEA/UK data subject and feel we have not resolved your concern, you have
the right to lodge a complaint with the supervisory authority in your country of residence.
Contact details are available at https://edpb.europa.eu/about-edpb/board/members_en.
REFUND POLICY
Last Updated: January 20, 2026
Effective Date: January 20, 2026
This Refund Policy ("Policy") applies to all products and services purchased through
MiiPrime.com, M2Prime.com, MÇPrime.com, and associated platforms operated by M Squared
Prime, LLC ("MÇ Prime," "Company," "we," "us," or "our").
By making a purchase, you ("you," "your," "Customer," or "User") acknowledge that you have
read, understood, and agree to this Refund Policy. This Policy should be read in conjunction with
our [Terms of Service], [Privacy Policy], and [Legal Disclaimer].
1. GENERAL REFUND PRINCIPLES
1.1 Commitment to Customer Satisfaction
We strive to provide high-quality products and services. If you are not satisfied with your
purchase, this Policy outlines the circumstances under which refunds may be available.
1.2 Refund Eligibility
Refund eligibility depends on:
• The type of product or service purchased
• The timing of your refund request
• The condition of physical products (if applicable)
• Compliance with this Policy's terms
1.3 No Obligation to Refund
Except where required by law or as expressly stated in this Policy, all sales are final. We are
under no obligation to provide refunds, returns, exchanges, or credits beyond what is outlined
here.
2. DIGITAL PRODUCTS AND SERVICES
2.1 General Policy for Digital Products
Digital products and services (including but not limited to software, downloadable content, ebooks,
templates, online courses, webinars, digital tools, and access to online platforms) are
generally non-refundable once:
• Access has been granted
• Download has been initiated
• Content has been viewed, consumed, or used
• A license key or activation code has been provided
2.2 Exceptions for Digital Products
Refunds for digital products may be considered in the following circumstances:
A. Technical Issues
If you experience technical issues that prevent you from accessing or using the digital product,
and we are unable to resolve the issue within seven (7) business days of your report, you may be
eligible for a refund.
Requirements:
• You must report the issue to Info@miiprime.com within fourteen (14) days of purchase
• You must provide detailed information about the technical problem (error messages,
screenshots, device information, browser, operating system)
• You must cooperate with our technical support team to attempt resolution
Resolution Process:
1. Contact our support team with details of the issue
2. Work with our team to troubleshoot (may involve testing on different devices, browsers,
or network connections)
3. If the issue cannot be resolved within seven (7) business days, request a refund
4. Refund requests are reviewed on a case-by-case basis
B. Duplicate Purchase
If you accidentally purchase the same digital product twice, you may be eligible for a refund of
the duplicate purchase.
Requirements:
• You must contact us within seven (7) days of the duplicate purchase at
• Provide proof of duplicate transaction (order numbers, receipts, payment confirmations)
Resolution: We will refund the duplicate purchase after verification. Original purchase remains
non-refundable.
C. Product Significantly Not as Described
If the digital product you received is materially different from its description on our Site (e.g.,
missing core features, incompatible with stated requirements, fundamentally different content),
you may be eligible for a refund.
Requirements:
• Request must be made within fourteen (14) days of purchase
• You must provide specific examples of how the product differs from its description
• You must not have substantially consumed or used the product (e.g., completed more
than 25% of an online course)
Determination: We will review your claim and may request additional information. Our
decision is final.
2.3 Non-Refundable Digital Product Scenarios
Refunds will not be provided for:
• Change of mind, buyer's remorse, or lack of interest after purchase
• Failure to read the product description or system requirements before purchase
• Incompatibility with your specific device, software, or setup if requirements were clearly
stated
• Dissatisfaction with content quality, style, or subjective preferences (e.g., "I didn't like
the teaching method")
• Claiming you did not use, access, or download the product after access was granted
• Violation of our Terms of Service or misuse of the product
3. SUBSCRIPTION SERVICES
3.1 Subscription Billing
Subscription services (monthly, annual, or other recurring billing) automatically renew at the end
of each billing period unless canceled before the renewal date.
3.2 Cancellation
You may cancel your subscription at any time through:
• Your account settings on the Site
• Contacting Info@miiprime.com
• Following the cancellation instructions provided in your subscription confirmation email
Effective Date of Cancellation:
• Cancellation takes effect at the end of the current billing period
• You will retain access to the subscription services until the end of the paid period
• No partial refunds are provided for unused time in the current billing period
3.3 Refund Policy for Subscriptions
A. Initial Subscription Period
If you cancel within seven (7) days of your initial subscription purchase and have not
substantially used the service (e.g., consumed less than 10% of available features, content, or
resources), you may be eligible for a full refund of the subscription fee.
Requirements:
• Request must be submitted within seven (7) days of the initial purchase date
• You must not have substantially used or consumed the service
• Request must be sent to refunds@miiprime.com with your order number and account
B. Renewal Period
No refunds are provided for subscription renewal charges except in the following
circumstances:
1. Billing Error: If you were charged incorrectly due to a system error (e.g., charged twice,
charged after cancellation was processed), we will refund the erroneous charge after
verification.
2. Failure to Cancel Before Renewal: If you forgot to cancel before your renewal date,
refunds are not provided. It is your responsibility to cancel prior to renewal. We
recommend setting a calendar reminder.
3. Unauthorized Renewal: If your subscription renewed without your authorization due to
a technical error on our end, and you contact us within seven (7) days of the renewal
charge, we will refund the renewal fee and cancel the subscription.
C. Annual Subscriptions
Annual (yearly) subscriptions are non-refundable after the initial seven (7) day period, except:
• Billing errors (see Section 3.3.B.1)
• Unauthorized charges due to our technical error (see Section 3.3.B.3)
No prorated refunds are provided if you cancel mid-year.
3.4 Free Trials
If a subscription includes a free trial period:
• You may cancel anytime during the free trial without charge
• If you do not cancel before the trial ends, you will be charged the subscription fee and the
refund policy in Section 3.3 applies
• No refunds are provided if you forget to cancel before the trial period ends
4. PHYSICAL PRODUCTS
4.1 Return Window
Physical products may be returned within thirty (30) days of the delivery date for a refund,
exchange, or store credit, subject to the conditions below.
4.2 Conditions for Returns
A. Product Condition
To be eligible for a return, the product must be:
• Unused, unopened, and in original condition
• In original packaging with all tags, labels, and accessories
• Free from damage, wear, or alterations
• Not a personalized, customized, or made-to-order item (unless defective)
B. Non-Returnable Physical Products
The following items are not eligible for return or refund:
• Personalized, custom-made, or engraved products
• Products marked as "Final Sale" or "Non-Returnable"
• Opened consumables (food, supplements, health products, cosmetics)
• Intimate or sanitary goods (undergarments, personal care items)
• Hazardous materials or perishable goods
• Digital products bundled with physical products (digital portion is non-refundable)
4.3 Return Process
Step 1: Request Return Authorization
• Contact Info@miiprime.com within thirty (30) days of delivery
• Provide order number, reason for return, and photos of the product (if defective or
damaged)
• Await Return Merchandise Authorization (RMA) number and return instructions
Step 2: Ship the Product
• Package the product securely in original packaging
• Include RMA number on the package
• Ship to the return address provided (you are responsible for return shipping costs unless
the product is defective or we shipped the wrong item)
• Obtain tracking information and retain proof of shipment
Step 3: Refund Processing
• We inspect the returned product within five (5) business days of receipt
• If approved, refund is issued to your original payment method within seven (7) to ten
(10) business days
• If the return is rejected (product not in eligible condition), we will contact you to arrange
re-shipment at your expense or disposal
4.4 Return Shipping Costs
• Customer Responsibility: You pay return shipping costs for standard returns (change of
mind, incorrect size/color)
• Company Responsibility: We pay return shipping costs if:
o Product is defective, damaged, or malfunctioning
o We shipped the wrong item
o Product does not match its description
4.5 Refund Amount for Physical Products
• Full Refund: Original purchase price minus original shipping costs (unless we made an
error)
• Restocking Fee: A restocking fee of up to 15% may apply to certain returns at our
discretion
• Shipping Costs: Non-refundable unless the return is due to our error
4.6 Exchanges
If you wish to exchange a physical product for a different size, color, or model:
• Follow the return process in Section 4.3
• Indicate in your RMA request that you want an exchange
• Once the return is approved, we will ship the replacement item
• You are responsible for any price difference between the original and replacement items
5. SERVICES (CONSULTING, COACHING, CUSTOM
WORK)
5.1 Service Deliverables
Services such as consulting, coaching, custom development, content creation, or professional
services are non-refundable once work has commenced.
5.2 Cancellation Before Work Begins
If you cancel a service before any work has been performed:
• Full Refund: Provided if canceled within forty-eight (48) hours of purchase
• Partial Refund: A cancellation fee of 20% to 50% of the total service fee may apply if
canceled after 48 hours but before work begins, depending on the service
5.3 Cancellation After Work Begins
Once work has commenced (e.g., consulting session attended, deliverables provided, custom
work started):
• No refunds are provided
• You are responsible for payment of all services rendered up to the cancellation date
• Outstanding invoices for completed work must be paid even if the project is discontinued
5.4 Satisfaction Guarantee (If Applicable)
Some services may include a satisfaction guarantee. If explicitly stated at the time of purchase:
• You may request revisions or corrections to deliverables within a specified timeframe
• If we are unable to meet agreed-upon deliverables after good faith efforts, a partial or full
refund may be provided at our discretion
• Refund decisions are made on a case-by-case basis
5.5 No-Show or Late Cancellation Policy (For Scheduled Sessions)
For scheduled appointments (coaching calls, consulting sessions, meetings):
• Rescheduling: Allowed with at least twenty-four (24) hours advance notice
• No-Show: If you miss a scheduled session without prior notice, the session is forfeited
and no refund is provided
• Late Cancellation: Cancellations made less than twenty-four (24) hours before the
session may result in forfeiture of the session fee
6. BUNDLES, PACKAGES, AND PROMOTIONS
6.1 Bundled Products
If you purchase a bundle or package containing multiple products or services:
• The bundle is priced as a single unit, not as individual items
• No partial refunds are provided for individual items within a bundle
• To receive a refund, you must return or request cancellation of the entire bundle
• Individual refund policies (Sections 2-5) apply to the bundle as a whole, not to individual
components
6.2 Promotional Discounts and Offers
Products or services purchased with promotional discounts, coupon codes, or special offers are
subject to the same refund policies as full-price purchases.
Additional Conditions:
• If a refund is approved, the refund amount is based on the discounted price you paid,
not the original price
• Promotional codes or discounts are non-transferable and cannot be refunded separately
• Free bonus items included with a purchase are not eligible for individual refunds and
must be returned with the main product (if applicable)
7. REFUND PROCESSING
7.1 Refund Method
Refunds will be issued to your original payment method:
• Credit/Debit Card: Refund processed to the card used for purchase
• PayPal: Refund sent to your PayPal account
• Bank Transfer: Refund sent to the bank account used for payment
• Store Credit: May be offered as an alternative to monetary refund (at our discretion or
upon your request)
We cannot issue refunds via different payment methods (e.g., if you paid by card, we cannot
refund via check).
7.2 Refund Timeline
Once a refund is approved:
• Processing Time: We process refunds within five (5) to seven (7) business days
• Bank/Card Issuer Time: Your bank or card issuer may take an additional five (5) to ten
(10) business days to post the refund to your account
• Total Time: Allow up to fourteen (14) business days from approval for the refund to
appear in your account
7.3 Partial Refunds
In some cases, we may issue partial refunds:
• Products returned not in original condition, damaged, or with missing parts (at our
discretion)
• Prorated refunds for services partially delivered
• Refunds minus shipping, restocking, or processing fees
7.4 Refund Confirmation
You will receive an email confirmation once your refund has been processed. The confirmation
will include:
• Refund amount
• Refund method
• Expected timeline for funds to appear in your account
8. DEFECTIVE, DAMAGED, OR INCORRECT
PRODUCTS
8.1 Reporting Issues
If you receive a defective, damaged, or incorrect product:
• Contact us immediately at Info@miiprime.com within seven (7) days of delivery
• Provide your order number, description of the issue, and photos of the product (if
applicable)
8.2 Resolution Options
We will offer one of the following at no additional cost to you:
• Replacement: Ship a replacement product at no charge
• Repair: Provide instructions or parts to repair the product (if applicable)
• Full Refund: Issue a full refund including original shipping costs
8.3 Return Not Required (For Damaged Products)
In some cases, we may not require you to return defective or damaged products (e.g., if the
product is perishable, hazardous, or the return shipping cost exceeds the product value). We will
inform you if a return is required.
9. CHARGEBACKS AND PAYMENT DISPUTES
9.1 Contact Us First
If you have an issue with your purchase or believe you were charged in error:
• Contact us first at billing@miiprime.com before disputing the charge with your bank or
credit card company
• We are committed to resolving billing issues promptly and fairly
9.2 Chargeback Consequences
If you initiate a chargeback or payment dispute without contacting us first:
• We will investigate and respond to the chargeback with documentation (order records,
proof of delivery, Terms of Service acceptance)
• If the chargeback is found to be unjustified, you may be responsible for chargeback fees
and administrative costs
• Unjustified chargebacks may result in immediate account suspension or termination
• We reserve the right to pursue legal action to recover funds and fees
9.3 Legitimate Disputes
If you have a legitimate dispute (unauthorized transaction, billing error, failure to receive product
or service), we will work with you to resolve it and may voluntarily refund or credit your
account.
10. NON-REFUNDABLE FEES
The following fees are non-refundable under any circumstances:
• Shipping and handling fees (unless the return is due to our error)
• Payment processing fees (credit card processing fees, PayPal fees, etc.)
• Subscription renewal fees (except as outlined in Section 3.3)
• Late payment fees, interest charges, or collection costs
• Customization or personalization fees
• Administrative or service fees (setup fees, account activation fees)
11. GEOGRAPHIC AND LEGAL LIMITATIONS
11.1 International Customers
International customers are subject to the same refund policies as U.S. customers, with the
following additional considerations:
• Return Shipping: You are responsible for international return shipping costs and
customs/import duties
• Currency Conversion: Refunds are issued in the currency of the original transaction;
currency exchange rate fluctuations are your responsibility
• Import Duties/Taxes: Import duties, taxes, or customs fees paid at the time of delivery
are non-refundable and are the customer's responsibility to claim from local authorities
11.2 Consumer Protection Laws
If you are located in a jurisdiction with mandatory consumer protection laws (e.g., European
Union, United Kingdom, Australia, Canada), you may have additional rights beyond this Policy.
Nothing in this Policy is intended to limit or exclude your statutory rights under applicable
consumer protection laws.
Examples:
• EU/UK: Right to withdraw from distance contracts within fourteen (14) days (with
exceptions for digital content, personalized products, or sealed goods)
• Australia: Refunds, repairs, or replacements under the Australian Consumer Law for
major failures or defects
• Canada: Provincial consumer protection laws may provide additional rights
If local law provides greater protection, those laws shall apply.
12. EXCEPTIONS AND SPECIAL CIRCUMSTANCES
12.1 Force Majeure
Refunds may be delayed or unavailable in the event of circumstances beyond our reasonable
control, including but not limited to:
• Natural disasters, pandemics, or public health emergencies
• War, terrorism, or civil unrest
• Government actions, embargoes, or regulatory changes
• Failures of third-party payment processors, banks, or financial institutions
• Internet or telecommunications outages
12.2 Discontinued Products or Services
If we discontinue a product or service you have purchased:
• Digital Products/Subscriptions: You will receive advance notice (typically thirty (30)
days) and may be offered a prorated refund, alternative product, or store credit
• Physical Products: No refund is provided for discontinued products unless defective
12.3 Bankruptcy or Business Closure
In the unlikely event of bankruptcy, business closure, or insolvency:
• Refund requests will be processed in accordance with applicable bankruptcy laws
• We cannot guarantee refunds in such circumstances
13. REFUND REQUEST PROCESS
13.1 How to Request a Refund
To request a refund:
1. Email refunds@miiprime.com with the subject line "Refund Request"
2. Include the following information:
o Full name and email address associated with your account
o Order number or transaction ID
o Date of purchase
o Product or service purchased
o Reason for refund request
o Any supporting documentation (screenshots, photos, error messages, receipts)
13.2 Review Process
• We will acknowledge receipt of your refund request within two (2) business days
• We will review your request and respond with a decision within five (5) to seven (7)
business days
• If additional information is needed, we will contact you
13.3 Refund Decision
Refund decisions are made at our sole discretion based on:
• Compliance with this Refund Policy
• The nature of the product or service
• The timing of your request
• The reason for your request
• Your purchase and account history
Our decision is final. We are not obligated to provide refunds beyond what is stated in this
Policy.
14. ABUSE OF REFUND POLICY
14.1 Prohibited Conduct
Abuse of this Refund Policy includes, but is not limited to:
• Requesting refunds after fully consuming or using digital products or services
• Submitting false or misleading information in refund requests
• Repeatedly purchasing and refunding products ("serial refunding")
• Requesting refunds with the intent to defraud
• Initiating chargebacks after receiving refunds
14.2 Consequences
If we determine that you have abused this Policy:
• Your refund request will be denied
• Your account may be suspended or permanently terminated
• You may be banned from making future purchases
• We may pursue legal action to recover damages, fees, and costs
15. MODIFICATIONS TO THIS POLICY
15.1 Right to Modify
We reserve the right to modify, amend, or update this Refund Policy at any time in our sole
discretion.
15.2 Notice of Changes
Material changes will be indicated by updating the "Last Updated" date at the top of this Policy.
We may also provide notice via:
• Email to the address associated with your account
• Prominent notice on the Site homepage
• In-app notifications (for mobile applications)
15.3 Effective Date
Changes take effect immediately upon posting unless otherwise specified. Your continued use of
the Services or purchases after changes take effect constitute acceptance of the revised Policy.
15.4 Applicability
This Policy applies to purchases made on or after the Effective Date. Purchases made before the
Effective Date are governed by the Refund Policy in effect at the time of purchase.
16. CONTACT INFORMATION
If you have questions about this Refund Policy or need assistance with a refund request, please
contact us:
M Squared Prime, LLC
Attn: Customer Service / Refunds Department
Email: refunds@miiprime.com
Support Email: Info@miiprime.com
Website: https://www.miiprime.com
Phone: [Insert Phone Number]
Mail: [Insert Address]
17. ACKNOWLEDGMENT
BY MAKING A PURCHASE, YOU ACKNOWLEDGE THAT YOU HAVE READ,
UNDERSTOOD, AND AGREE TO THIS REFUND POLICY. IF YOU DO NOT AGREE,
DO NOT MAKE A PURCHASE.
This Refund Policy was last updated on January 20, 2026 and is effective as of January 20,
2026.
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